Frequently Asked Questions
What are your hours of operation?
Our customer service department is available Mon-Fri: 7am-11pm, Sat: 7am-11pm, and Sun: 7am-11pm If you need to cancel your reservation, please let us know ASAP! If you have an issue on the day of your scheduled service, please let us know quickly so we can help get the situation resolved immediately.
What services do you offer?
The Hard Body Haulers Corporation provides a variety of moving services that can include disassembling and wrapping your furniture, moving your things to the new destination, and unloading and reassembling everything at the new location (local moves only).We also provide labor only moving services and general labor for your various non skilled labor needs.
What type of equipment do you provide?
The hourly minimum includes a moving truck, moving blankets, dollies, bungee cords, straps (full service only), tools for disassembling and assembling of your furniture. For more accurate information, or to request special tools, please call us at 216-202-0405
Do you service my area?
We have a large database of moving labor professionals that covers 48 states. Visit this page for more information about coverage in your area.
Do you work on weekends and holidays?
Yes. We construct our schedule based on customer preferences.
Is there anything that you will not move?
There are some items that we do not move do to certain rules and regulations. Contact us before your move for specific details.
What about if the move requires more time than I requested?
If there is room is the schedule our movers will remain until the move is completed. However, additional hours must be paid in full immediately after the completion of the move.
Can I make changes to my order?
If you need to make any changes to your order please try to do so at least 48 hours before your scheduled move date so that we can properly accommodate your request.
Do you need my billing information?
That's the next step in this booking process. To place the reservation, we'll need a $50.00 deposit. Once the movers arrive you'll have to pay the remaining balance. Additional hours not pre-reserved must be paid directly to the movers. Nothing will be charged until the day of your move. For more info about billing, check out the Billing FAQ's.
What is your cancellation policy?
If you cancel with more than 24 hours notice, there is no cancellation fee. (Otherwise your deposit is non refundable.) For more details, check out How It Works. For the full details, please review our General Terms of Service.